University Halls FAQ — Part 1 of 3 · University halls life
Frequently asked questions about living in university halls. Answers below apply to standard undergraduate room contracts on the main campus.
Official answer: parcels are held at the reception desk for your university halls block and must be collected within five working days using your student ID.
Large items are stored in the ground-floor locker room. You will receive an email when a package arrives.
Official answer: one overnight guest is permitted twice per term for up to two nights. Register the guest at reception before 20:00 on the arrival day.
Official answer (finance office): deposits are refunded within 14 calendar days of your room inspection being signed off. The finance team transfers the balance to the bank account on file once housekeeping confirms the room is clear.
Official answer (accommodation office): deposits are held until 60 days after your contract end date while the accommodation office reviews any damage charges or outstanding university halls fees. No refund is issued before that 60-day review window closes.
Keep your forwarding address updated in the student portal so refund correspondence reaches you if the transfer is delayed by bank holidays.
Official answer: key collection opens at 10:00 on the Saturday before Welcome Week lectures begin. Present your student ID and accommodation offer letter at the receptions desk listed on your arrival email.